Maintenance and support that keeps your software running long after launch
Continuous monitoring, updates, bug fixing and performance optimization for your web and mobile apps, long after launch.
What we deliver
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Monitoring
Uptime, errors and performance watched continuously, so problems are caught before users report them.
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Bug fixing
Issues reproduced, fixed and tested, with a clear record of what changed.
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Security updates
Frameworks, libraries and servers kept patched against known vulnerabilities.
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Platform updates
Apps kept working as iOS, Android, browsers and app store rules change.
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Performance
Slow pages, queries and screens found and made faster as your usage grows.
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Improvements
Small changes and new features handled by the team that knows the code.
Sound familiar?
- “The developer who built our system left, and nobody knows how it works.”
- “The app stopped working after the last phone update.”
- “We only find out something is broken when a customer complains.”
Software needs looking after
Launch is the start of a product’s life, not the end. Operating systems update, libraries reach the end of their support, app stores change their rules and your users find cases nobody tested. Without regular care, software slowly becomes slower, less secure and harder to change.
What ongoing support covers
We provide continuous monitoring, updates, bug fixing and performance optimization long after launch. That means watching for errors and downtime, applying security updates, keeping mobile apps working with new iOS and Android versions, and making things faster as your usage grows. Small improvements and new features can be handled by the same team, so you don’t need a new vendor for every change.
Backups and release pipelines often go hand in hand with support, and our DevOps services cover them.
Software we did not build
Many support requests come from companies whose original developer has moved on. We start with a review of the code, the hosting and the release process, fix what is urgent, and write down how the system works so the knowledge no longer lives in one person’s head. If parts need deeper work, a technical review sets out the options.
Clear priorities
Not every issue is equally urgent. We agree with you up front how critical problems are reported and handled, and how routine requests are planned, so everyone knows what to expect.
How a project runs
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Review
We go through the code, hosting, monitoring and open issues to see where things stand.
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Stabilise
Urgent bugs and security gaps are fixed first.
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Document
How the system is built and deployed is written down for whoever works on it next.
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Monitor
Alerts on errors, downtime and slow performance are switched on.
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Maintain
Updates, fixes and performance work on a regular schedule.
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Improve
Small changes and new features, planned with you as the business needs them.
Common questions
Do you support software built by another company?
Yes. We start by reviewing the code, hosting and release process, then fix what is urgent before taking on routine work.
What happens when something breaks urgently?
We agree up front how critical issues are reported and handled, so there is no confusion when it matters.
Can you keep our app working with new iOS and Android versions?
Yes. Keeping apps compatible with new operating systems and store rules is part of ongoing support.
Can support include new features?
Yes. Small improvements and new features can be planned as part of the same arrangement.
How is maintenance priced?
It depends on the size of the system and how much attention it needs. After reviewing it, we propose an arrangement in writing.